Delivery, Refund and Returns Policy

Overview

Our refund and returns policy for physical goods lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Downloadable guides and tutorials
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Delivery

Delivery for physical goods is usually 3-5 working dates.

UK SHIPPING

Osaya will aim to dispatch all orders received before 3pm on the same day. But we commit that they will be dispatched within 1 working day of cleared payment.

For UK Deliveries we offer FREE Postageover £15 via our Standard Option which is Royal Mail Tracked 48 or Evri. You can select to have you items dispatched express via a number of options, either Royal Mail or Courier subject to an additional charge.

Our Carriers are Royal Mail, Evri, UPS and FedEx.

For our Standard Delivery most items should arrive within 3-5 working days after posting and First Class items should arrive from 1-3 days. However, delivery times should be used as a guide only.

WORLDWIDE SHIPPING

Osaya deliver Worldwide via Royal Mail, FedEx and UPS. Royal Mail deliveries can take from 3-5 Business Days in some areas to up to 5-10 Business Days in others. This service is not recommended for Deliveries to South America or Africa and ask that customers from these Areas select our UPS options.

Our standard UPS Tracked Service will deliver to the EU and Mainland Europe within 2-4 Business Days.

Our Express International Postage option, will deliver Next Business Day to virtually all European Areas, end of 2nd Business day to the US/Canada, and 2/3 Business Days to Asia. Other areas will have a day specific delivery at 3/4 days.

ALL TIMESCALES PROVIDED ABOVE ARE TO BE USED AS A GUIDE ONLY. ON OCCASION, DELAYS CAN OCCUR IN THE DELIVERY CYCLE BEYOND OUR CONTROL.

Returns and Cancellations

Returns & Non- Subscription Cancellations

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
Customers must contact us via Contact us page.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

Subscriptions, Trials and Digital Products

Free Trials: Micro membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new and certain former members to try the service.

Free trial eligibility: Eligibility is determined by Osaya at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Micro membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Micro membership to determine eligibility. For combinations with other offers, restrictions may apply.

Trial Billing: We will charge your Payment Method for your monthly membership fee at the end of the free trial period and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, send us a request to oksana@osaya.co.uk

Billing Cycle: The membership fee for the Micro Membership service any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership until your membership is cancelled. Membership fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.

Cancellation: You can cancel your Micro membership at any time, and you will continue to have access to the Micro Membership service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, email oksana@osaya.co.uk If you cancel your membership, your account will automatically close at the end of your current billing period.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes: delivery confirmation or signature required via Royal Mail. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

We do not offer a free trial on digital products

Terms of Subscription Renewal

Trial members will receive a notice from us that your trial period is ending or that the paying portion of your membership has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription submit a ticket at oksana@osaya.co.uk

Monthly Micro Membership Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 49a Lyth Hill road, SY30EU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.